We're a small team and we read every message. If you need help with the app, your subscription, or your account, the fastest way to reach us is by email.
How do I cancel my subscription?
On your iPhone, open Settings → tap your name at the top → Subscriptions → craftedtable → Cancel Subscription. You'll keep access until the end of your current billing period.
I'm in a free trial — how do I avoid being charged?
Cancel before the trial ends and you won't be charged. Same steps as above: Settings → your name → Subscriptions → craftedtable → Cancel Subscription. As long as you cancel before the trial-end date shown in the app, you'll never see a charge.
How do I request a refund?
Apple processes all refunds for in-app subscriptions. Visit reportaproblem.apple.com, sign in with your Apple ID, find craftedtable in your purchase history, and request a refund directly. We don't have the ability to issue refunds — they go through Apple.
How do I delete my account and all my data?
Email crafted@craftedtable.co from the email address on your account and ask for account deletion. We remove your personal information from our systems within 30 days. See our privacy policy for the full data-retention details.
Can I change my dietary preferences after signing up?
Yes. Open the app, tap the PROFILE tab, then tap PREFERENCES. You can edit your goal, body details, cuisines, dietary needs, cooking style, and skill level. Your next weekly plan reflects every change.
Why didn't my plan generate?
Plan generation usually takes 2-3 minutes. If you see an error or the plan never appears, close the app fully and reopen it — if the plan is still stuck, tap the Re-generate button on the WEEK tab. If problems persist, email us and we'll look into it.
I have a question that isn't here.
Email crafted@craftedtable.co. We read every message and reply within one business day.